Privacy policy
How we handle your personal information.
Who we are
Kapeje Solutions Inc. (NEQ 1182775438), a Quebec corporation, develops and sells web tools (the “Tools”). This policy explains how we handle personal information collected on this website and when accounts for our Tools are created and managed. It applies in accordance with the Act respecting the protection of personal information in the private sector (Quebec) and, outside Quebec, the Personal Information Protection and Electronic Documents Act (Canada).
Our role
For information collected on this site and in your account, Kapeje Solutions is the responsible organization. For content that our customers (firms, professionals, businesses, teachers) enter in the Tools about their own clients, respondents or students, our customer is responsible for that information (consent, retention, answering requests). Kapeje then acts as a service provider: we process it only to provide the Tool, under a written agreement, with appropriate security measures, without using it for our own purposes, and we return or destroy it when the contract ends. If you are the person concerned by a file held by one of our customers, please send your request to that customer first; we will help them answer it.
Information we collect
On this site: the information you send through the contact form (name, email, subject, message), plus basic technical data (IP address, date and page viewed) logged by our host for security. In our Tools: account information (name, email, sign-in method, plan) and, for payments, the information passed to our payment provider we do not keep card numbers. We collect only the information needed for the purposes below.
Why we use it
To answer your messages, create and manage your account, provide, secure and improve our Tools, offer support, bill you, and meet our legal obligations. By sending the contact form, you agree that we use your information only to reply to you; we do not subscribe you to a newsletter without your separate consent. We do not sell your personal information.
Sign in with Google and enterprise SSO
If you choose to sign in with Google or with your company’s SSO (OpenID), we only receive the profile information needed to create and identify your account (for example name, email and an identifier). Google or your identity provider processes your data under its own policies, including, for Google, in the United States. You can revoke access at any time in your Google account or provider settings, and sign in another way where the Tool allows it.
Artificial intelligence
AI features in our Tools are optional and off by default. They use the customer’s own API key and AI provider, whose terms the customer accepts. We do not send any client, respondent or document data to the AI.
Service providers and third parties
We use service providers for: hosting (Web Hosting Canada (WHC), servers in Canada), email, authentication (Google, Meta), payment, and sending emails and text messages. They only get the information needed for their task and are bound by contract to protect it. We share your information with other third parties only with your consent or when the law requires it.
Communication outside Quebec
Some of these providers may store or access information outside Quebec, including elsewhere in Canada and in the United States and, depending on the payment methods offered, in other countries. Before any communication outside Quebec, we assess privacy risks and put contractual protections in place. To learn more, write to our privacy officer (see below).
Cookies and similar technologies
This site uses no tracking, advertising or analytics cookies, and no technology that identifies you, locates you or profiles your activity. It only stores your language choice in your browser’s local storage; this stays on your device. Our Tools use session cookies needed to sign in. If we add non-essential cookies, we will ask for your consent first.
Retention
We keep information only as long as needed for its purpose, then destroy or anonymize it. Current periods: contact-form messages: 24 months after the last exchange; account data: contract term plus 12 months; security logs: 12 months; billing records: 6 years (tax obligations); for Tools aimed at professionals, content entered by our customers is kept for the period the customer sets, 5 years by default, adjustable by profession or firm, and returned or destroyed when the contract ends.
Security and incidents
We protect information with reasonable measures (HTTPS encryption, access control, backups). We keep a register of confidentiality incidents. If an incident presents a risk of serious injury, we notify the Commission d’accès à l’information and the people concerned (and our customers, when we act on their behalf) as soon as possible.
Minors
Our Tools for children under 14 are used only with the consent of a parent or the person with parental authority, who may exercise the rights described below on the child’s behalf. This site is not directed at children.
Your rights
On request, you may: access your information, have it corrected, withdraw your consent, ask for it to stop being disseminated or to be de-indexed where the law allows, obtain a copy of your information in a structured, commonly used technological format (portability), and be told if a decision were made exclusively through automated processing none is currently made. We answer within 30 days; we may ask you to confirm your identity. If you are not satisfied, you may complain to the Commission d’accès à l’information du Québec (cai.gouv.qc.ca) or, for residents outside Quebec, the Office of the Privacy Commissioner of Canada (priv.gc.ca).
Privacy officer
The person responsible for the protection of personal information at Kapeje Solutions Inc. is Theodorine Ngoumgne. For any request, question or complaint: info@kapejesolutions.com. We acknowledge your request and answer within 30 days.
Changes to this policy
We may update this policy. The date of the current version is shown below; for a significant change, we will notify you by email or in the Tool before it takes effect.
Version in effect since November 14, 2026.