Terms of use
The rules that apply to using our website and our tools.
Acceptance
By creating an account, ticking the acceptance box or buying a plan, you accept these terms and our privacy policy. If you act for an organization, you represent that you have the authority to bind it. Simply browsing this site is subject to the “Acceptable use” and “Intellectual property” sections. If you do not accept these terms, do not use our services.
Language
These terms are first provided to you in French. If you prefer to enter into the contract in English, you may do so after receiving the French version, by expressly saying so in the Tool or in writing. If the versions differ, the French version prevails.
Our services
Kapeje Solutions Inc. (NEQ 1182775438) provides online web tools (the “Tools”). Each Tool’s features, plans and prices are described on its page and form part of the contract. Prices are in Canadian dollars; applicable taxes (GST/QST) are added.
Your account
You must be of legal age to open an account or, for a Tool designed for children, have a parent’s authorization. You are responsible for the accuracy of your account information and for keeping your access private. Tell us right away if you notice unauthorized use.
Acceptable use
You agree to use our Tools lawfully, without infringing third-party rights, without trying to disrupt our services or access data that is not yours. If you use our features for sending emails, text messages or surveys, you alone are responsible for obtaining the required consents and complying with Canada’s Anti-Spam Legislation and privacy laws. We may suspend access for use that breaches this section, with notice where possible.
Intellectual property
Kapeje Solutions keeps all rights in the Tools, their code, design and trademarks. For the term of your subscription, we grant you a limited, non-exclusive, non-transferable license to use the Tools for your own activities. You may not copy, resell or extract the code of the Tools, except where the law allows.
Your data and content
You remain the owner of the content and data you enter in our Tools, including that of your own clients, respondents or students. You authorize us to process it only to provide the service, in line with our privacy policy and, where needed, a data processing agreement we conclude with you. You remain responsible for the consents and retention of that information. When the contract ends, you may export your data for 30 days; it is then destroyed, unless the law requires it to be kept. We notify you without delay of any confidentiality incident affecting your data.
Third-party services, AI and professional advice
Some features rely on third-party services (sign-in, payment, email, text messaging, AI). Their terms also apply; where you provide your own API key, you bear its costs and terms. Our Tools are work aids: they do not provide legal, tax, immigration or other professional advice, and you remain responsible for your professional obligations and for checking results.
Payments and subscriptions
Paid plans are billed in advance for the chosen period (monthly or yearly) and renew automatically until you cancel from your account, at any time, effective at the end of the paid period. We notify you in writing before a fixed-term contract renews (30 to 60 days before, for consumers). Any price change is announced at least 30 days ahead and you may then cancel at no charge. Refunds: you may request a refund of your first payment for a paid plan within 14 days of purchase by writing to info@kapejesolutions.com. None of these rules limits the rights the Consumer Protection Act gives you.
Termination and suspension
You may terminate at any time from your account. We may terminate or suspend an account for serious breach or non-payment, after reasonable notice where possible.
Availability and limitation of liability
We aim for a reliable service and take reasonable steps to keep it so, but we do not guarantee it will be free of interruptions or errors. Nothing here excludes or limits our liability for gross or intentional fault or bodily or moral injury, or the rights the law gives you, including under the Consumer Protection Act and the Civil Code of Québec. Subject to that, and for customers that are businesses or professionals acting in the course of their activities: we are not liable for indirect damages or for loss of profits, clientele or data you could have backed up; and our total liability for any event is limited to the amounts paid for the relevant Tool in the previous 12 months or $100 if the Tool is free.
Changes to these terms
We may change these terms. We will notify you in writing at least 30 days before a change that affects your rights takes effect; if you refuse it, you may terminate at no charge before it takes effect.
Governing law
These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. For customers that are businesses or professionals, the courts of the judicial district of Montréal have jurisdiction. If you are a consumer, you may also bring a case before the court of your domicile, and nothing here deprives you of the protection of the law or access to the courts.
General provisions
If a provision is invalid, the others stay in force. Neither party is liable for a delay caused by force majeure. These terms and the privacy policy form the entire agreement between us for the service. Notices are sent to your account email address.
Contact us
For any question: info@kapejesolutions.com.
Version in effect since November 14, 2026.